Thank you for choosing Chemitt LLC for your pet leashes and apparel! We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, please follow the refund and return policy below.
- Return Policy
Return Period: You have 30 days from the date you receive your order to request a return. Returns will not be processed for orders beyond this period.
Return Conditions:
The item must be unused, unwashed, and in its original packaging.
The item must include all tags and instructions.
Clearance or sale items may not be eligible for return.
Requesting a Return: To request a return, please follow these steps:
Send an email to david@chemitt.store, stating your order number and reason for return.
Our customer service team will respond within 48 hours with return authorization and further instructions.
Return Address: 6800 WINDING CEDAR TRL, CHARLOTTE, NC 28212 - Refund Policy
Refund Processing: Once we receive your returned item and confirm that it meets the return conditions, we will process the refund within 5 business days.
Refund Method: Refunds will be issued to the credit card or payment method used for the original purchase. Please note that processing times may vary depending on your bank.
Shipping Costs: Shipping costs for returns are generally the responsibility of the customer, unless the item is defective or the return is due to our error. - Exchange Policy
If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving the item, and we will arrange an exchange for you. - Special Notes
Please keep your return shipping receipt for tracking purposes.
We do not accept unauthorized returns; all returns must be authorized by us in advance.
We are happy to assist you and thank you for choosing Chemitt LLC!
